Privacy Policy

Information We Receive

We receive the information you choose to share when requesting a quote, including your name, email, phone number, language pairs, and general project parameters.

How We Use It

We use this information to respond to inquiries, prepare quotations, and deliver requested translation services. We do not sell your personal data.

Customer Documents

Please do not send sensitive or confidential documents through this website until we have confirmed a secure channel and agreed-upon handling procedures.

Analytics and Cookies

We use Google Analytics 4 to understand aggregate site usage and improve the quote experience. We may measure visits, scrolls, clicks on quote, WhatsApp, email, and phone actions. Our site requests IP anonymization, and we do not send documents or message contents to Analytics. Google may use cookies or similar technologies under its own policies.

We also use Microsoft Clarity to see, anonymously, how people navigate the site (clicks, scrolling and heatmaps) so we can find what makes requesting a quote harder. Clarity masks what you type into forms and never receives your documents. Microsoft may use cookies under its own privacy policy.

Reviews

When we deliver your translation, we share your name, email and an order reference with Trustpilot so it can invite you to review our service. We ask every customer the same way, whether their experience was good or bad, and we offer nothing in return. Trustpilot handles that data under its own privacy policy. If you would rather not receive the invitation, email us and we will not send it.

Contact Us

For any questions regarding privacy practices, please email quotes@fideliscertified.com.